Support

We’re a small team and we read every message. The fastest way to reach us is by email.

Contact

Send us a message below, or email support@krafti.io for help, questions, refunds, or feedback. Please include your headset model (Quest 2 / 3 / 3S / Pro) and a description of what happened.

Community chat & ideas

Join our Discord to ask for help, swap setup tips with other users, and share feature ideas. We hang out there and take requests.

Report a bug from inside the app

The quickest way to send us a useful report is Settings → Diagnostics → Send a bug report in the app. It attaches a scrubbed snapshot (recent logs, device model and OS version, app settings) so we can reproduce the problem. Nothing is sent unless you tap send.

Purchases and refunds

We sell the sideloaded build through Stripe and back it with a 14-day money-back guarantee. Email support@krafti.io within 14days with the email address you bought with, and we’ll refund you in full. See the Terms of Service for the details.

If something isn’t working, email us first. We can usually fix it.

Licence and device problems

Your purchase activates koko on a few devices. If you’ve changed headsets or hit the limit, clear your activated devices yourself at koko-sideload.krafti.io/reset. You’ll need your activation code and your purchase email, then activate again. Lost your code? Email us from the address you bought with and we’ll re-send it.

Deleting your data

koko is local-first and has no Krafti-hosted account, so almost all of your data lives on your headset and is under your control:

• On-device data (libraries, tags, watch history, bookmarks, settings, server tokens, browser data): clear it from Settings in the app, or remove all of it at once by uninstalling koko from your Quest.
• Bug reports you submitted, messages sent through this page, and abuse reports from Watch Together. Watch Together session and identity data is ephemeral and is discarded automatically when a session ends.
• Your purchase record, held in Stripe, plus the list of devices your licence has been activated on. You can clear the device list yourself at koko-sideload.krafti.io/reset. We’re required to keep the invoice itself for 10 years under French tax law, even after an erasure request.

To request deletion of anything tied to you, email contact@krafti.io and we will delete what we lawfully can.

See the Privacy Policy for the full picture of what data exists and where.